orangemouse104
December 10, 2020
"Nice tool, but their no-refund policy is unacceptable"
Edit: Originally had 1-start -- their support was very helpful and upon writing in they did issue me the refund~
It's a nice tool, but any SaaS company (especially a successful one like Typeform with $50+ million in funding) that doesn't do refunds deserves 1 star and 1 star only. I used Typeform for a couple months and was really impressed by the configuration possibilities and interface.
Was definitely planning to use it again when my business called for it but because I cancelled a couple days late I'm now paying for nothing. Will also call out that there are NO notifications from Typeform that your subscription will renew until they send you the "Thanks for payment" message.
Their policy signals that they don't care for their customers. Outdated policy that I hope they change because it is a good tool!